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The New Stuff

How Facebook’s Finest Brands Are Reacting To The News Feed Algorithm Change

Let me guess – you’ve been having trouble reaching your followers with the content you post on Facebook. 
You’re not the only one.
About a month ago, Facebook changed their News Feed algorithm to show its users more “relevant and engaging content.”

The new algorithm prioritizes posts from friends and family with a focus on content from accounts users have engaged with previously. The algorithm also “learns” over time to highlight posts that each Facebook user finds informative or entertaining based on what they’ve engaged with previously.
Engagement is more important than ever – particularly for businesses looking to increase their organic reach on Facebook. Because the social media heavyweight has increased the emphasis on personal accounts within its News Feed, it’s becoming increasingly difficult for brands to connect with the fans they’ve amassed over time.

While doing my research, I was surprised at the distinct lack of engagement. Most Pages with tens of millions of Likes were getting, on average, only a few hundred engagements on each post.
That being said, many of Facebook’s biggest brands are doing creative things to fight the influence of the platform’s recent algorithm change.

I decided to take a look at a few of them to see exactly what they’re doing and how you can use their strategies for your own business, whether you’re trying to increase your Likes or better connect with the fans you already have.

Unique, Tailor-Made Content
Tasty, Buzzfeed’s food-focused Facebook Page, is a rare exception when it comes to Facebook’s crippled engagement. With 66 million Likes and counting, Tasty has 8 times more Likes than its parent page and has continued to shine in what feels like the Dark Ages for Facebook businesses.
Despite the new algorithm, Tasty’s videos consistently collect hundreds of thousands of Likes and receive hundreds of thousands of shares – an anomaly among giant brands struggling to amass even a couple hundred engagements.

If you’ve never seen anything from Tasty you’ll know that it’s unabashed food porn. Unlike many other brand pages, Tasty has no singular product – its goal is simply to direct the impressions it generates on Facebook to Buzzfeed.

The content the Page posts consists primarily of Buzzfeed’s food-related articles, as well as their bread and butter (pun intended) content: short videos of delicious recipes along with links to these recipes.

From a marketing perspective, the type of engagement Tasty receives is incredible. Because of its universal appeal, the content Tasty posts is much more likely to be shared. Their entire content strategy is built to be viral, and it works.

Having fans like, comment on, or share your content provides a huge boost in reach. Like I mentioned earlier, content users have engaged with previously has a better chance of making it to the top of users’ News Feeds. If your content is good enough to share, your organic reach will skyrocket.
Not convinced? Behold the engagement they got on this video of a chicken parmesan recipe and tell me you’re not at least a little impressed:


So why exactly is Tasty so successful?
Their content checks all the boxes. It’s:
  • Easily digestible (ha) due to its short-form videos and simple articles
  • Universally appealing in its topic of food
  • A provider of high-value content to its audiences through its recipes
Though this strategy has clearly shown the biggest returns, not just any business can pull it together. Tasty is a specially-built, finely-tuned machine for content marketing, and not every business has a product that appeals to so many people.

Actionable Facebook Strategy for your Business:

Devote your Facebook marketing strategy to creating unique, engaging, and universally appealing content.
In the past, it was much easier to get away with posting a ton of your own content, most notably things like blog posts. Because what people see on their News Feeds is so heavily based on engagement, it can actually be a detriment to focus on posting blog-centric content.
Like Tasty, try to find or create content that’s universally appealing to your target audience that isn’t directly linked to your product. Stop using Facebook as an extension of your website and instead, focus on driving engagement and generating buzz around your brand as a whole.
By posting content that appeals to a larger number of users, it makes sense that you’ll start to attract more Likes, comments, and shares. This is key to reaching customers when it counts. When the time comes for you to post product-focused content, you’ll reach a much larger number of users due to the increased engagement on your previous posts. Because of its new algorithm, you’ll need to update your Facebook content strategy to match.

Incentivize Engagement
Frankly, almost every other brand’s efforts pale in comparison to Tasty’s, particularly when you look at the engagement these brands attract.
However, it’s obvious that other brands are trying a variety of different things to combat the effect of the algorithm on their Facebook success.
For example, soft drink company Coca-Cola reaches out to its fans and followers to beat the new algorithm. Recently, the world-renowned soft drink company hosted a Facebook contest on its Canadian Page featuring a prize with a getaway to the Montreal music festival, Osheaga.

To participate, entrants need to take a selfie with one of Coca-Cola’s new “Play a Coke” bottles and post it to Facebook, tagging Coca-Cola’s Facebook Page and using the hashtag #FestivalWeekend. Though this seems pretty standard as far as social strategies go, social media contests have special applications when hosted on Facebook.
So what does this do for Coca-Cola?
Essentially, this contest is a means to curate user-generated content and, more importantly, increase organic reach.
How? Well, as I’ve said on a few times in this article, the new Facebook algorithm prioritizes content from friends and family. By getting its fans to post personalized images featuring people enjoying Coke products, the brand creates a network of people spreading the word about Coca-Cola. And because it’s a contest, chances are people will put a little extra effort into their images, meaning the average quality of the photos is higher.


Most importantly, however, is the fact that Coca-Cola can rely on other people to increase its contests’ organic reach. Participants’ families and friends see their entries, and word spreads about the contest (the hashtag helps with this) leading to more entries.
Coca-Cola isn’t fighting the algorithm head-on, it’s taking a detour right around it.

Actionable Facebook Strategy for Your Business:

Let’s face it: it’s probably not the best idea to throw your time and effort into a black hole, continuously pumping out content that isn’t reaching your target audience. For better or worse, we’re stuck with Facebook’s new algorithm for the foreseeable future.
You’re better off looking for other ways to reach people. Running contests to attract user-generated content like Coca-Cola did is an awesome way to connect with potential customers for several reasons.
Firstly, it provides you with genuine, true-to-life content you can use in future marketing materials on Facebook (or on other platforms like Instagram or Twitter) to show the public how your customers use and interact with your product.
Secondly – and more importantly – it allows your product to reach customers without the impedance you’d normally experience through the new Facebook algorithm. Because users’ friends will be sharing content related to your business, they’ll be more likely to see it.
For more on user-generated content, check out our article User-Generated Content: How to Get It and Why You Should.

Leverage New Forms of Content
Consistently one of the slickest brands on social, Red Bull has looked towards another type of content to increase its Facebook reach: live video.
If you’re unfamiliar with Red Bull’s social strategy, here’s a quick refresher from my article Trending Titans: 6 Facebook Tips for Your Business. The brand deliberately shies away from referencing its extensive range of energy drinks, instead focusing on the culture it has built around extreme sports. This bold marketing strategy helps Red Bull differentiate itself from its numerous competitors in an industry where products have been largely commoditized.
So, in typical Red Bull fashion, the energy drink giant teamed up with adventure filmmaker Sebastien Montaz and shared live video with its fans and followers from the summit of Mont Blanc, the highest peak in western Europe.
Red Bull climbed its way to the top of Facebook users’ News Feeds using Facebook Live in a few ways:
  • It capitalized on the algorithm’s preference for Facebook Live video over YouTube, meaning users were more likely to see it amongst the other content on their News Feeds.
  • It catered to social media users’ inclination towards “instant” content, made clear through the popularity of other platforms like Snapchat and Instagram that emphasize quick content sharing.
  • It provided a unique experience to viewers. For twelve minutes, Sebastien shared what it was like to be atop Mont Blanc as it was happening. There’s something more visceral in watching something happen live as opposed to after the fact.
The effect live video had on Red Bull’s engagement was immediate and apparent. The video garnered over 37 thousand Likes, a significant increase above the Page’s average of five to ten thousand Likes on its regular videos.


What’s the lesson here? Well, Red Bull found success by responding directly to the changes Facebook made to its News Feed algorithm. Simple, right? When Facebook says do live video, you do live video.
The key, however, is that Red Bull took this new content type and approached it in a unique manner. Unless you’re a celebrity, you’re probably not going to get much engagement talking to your phone from your desk.

Actionable Facebook Strategy for Your Business:

As marketers, we’re well aware of first-mover advantage: the attainment of a competitive advantage, often characterized by technological leadership.
In less stuffy terms, it’s about being the first to adopt a new technology.
Though this often relates to product development, it’s just as relevant when considering content. Think about it – while scrolling through your feed, you’re much more likely to stop and look at a piece of content if it’s in a format you’ve never seen before. This, in combination with Facebook’s tendency to prioritize newer content forms in its News Feed, are strong indicators that you should be trying out these new features.
Still, my takeaway for you here isn’t just to use live video or whatever new-fangled feature Facebook introduces next. No matter the content type – whether it’s live video, 360° video, even VR – you need to use it in a manner that leverages the strengths and differences of the platform to connect with your customers.

Think about creative ways to share this new technology with customers. Selling a new bathing suit? Grab a waterproof case, start streaming on Facebook Live, and dive deep to show off your product in a whole new light. Looking to experiment with 360° video? Explore new heights to bring your viewers an experience they’d never get on their own. And go figure, Red Bull did that too.
Use new technology to provide new value and your content will spread like wildfire.

Conclusion
With Facebook, you have to play the cards you’re dealt. These are just three of the ways Facebook’s best are trying to stack the deck in their favor.

I’ll be honest with you – it’s getting tougher and tougher to break through to audiences on Facebook without crafting an inventive strategy or spending a couple bucks on advertising.

As marketers, we need to keep our eyes and ears open for creative ideas. If we’re not sure where to look – well, Facebook’s biggest brands aren’t a bad place to start.

So what do you think? What are your experiences with Facebook’s new algorithm? Any other brands you think are doing cool things? Let me know in the comments below!


5 Things You Need to Know About Messenger’s New Rules of Engagement

Facebook Messenger is continuing to raise the bar on customer engagement and customer experience. As more and more brands are onboarding Messenger into their digital customer relationship plans, Facebook is implementing certain “rules” to ensure that the customer experience isn’t put into jeopardy and that brands can really transform this messaging app into the number one service channel. Facebook has over 1 billion users to serve, and it seems they are doing everything right to ensure that engagement does not decline with the insurgence of bots and customer care, but rather that the experience thrives.
Brands who are adding Messenger to their suite of service channels are experiencing amazing gains in service volume and performance on important metrics such First Response Times.
Read on to learn how to navigate through Facebook’s newest release of specifications for brand engagement on Messenger. Below we’ve outlined the 5 most important takeaways from the new platform policies.
1) The customer must initiate relationships on Messenger
Brands can only engage with a customer once the customer has taken certain actions. A customer must “opt in” on this channel by sending a message directly to a business in Messenger, by tapping “Get Started” from the welcome screen on a businesses’ Messenger window, or by agreeing during checkout on the brand’s website.
This is a smart move by Facebook. With the expected influx of bots and brand conversations, Messenger users are protected from spammy, unwelcomed messages from random pages. Instead, they get to decide who they communicate with on this coveted channel and, as stated in the next, very important principle, who they don’t.
2) Customers can always opt-out
Once a customer initiates a relationship with a brand on Messenger, they can decide to opt out at any time. Right inside of the app, they can either select “Block Messages” or discontinue communication by simply deleting the conversation thread with the business.
This isn’t revolutionary per se, but it shows that Messenger is adopting features that more established support/relationship channels have included for years. Without unsubscribe options on emails or block features on SMS, customers would be at risk of receiving a bombardment of unwelcomed content by brands. Similarly, Facebook is ensuring that Messenger will remain a channel that provides value and delivers service. Brands that don’t adhere to these guidelines and instead opt for promotional messages at too high of a volume will quickly get blocked and miss out on this versatile engagement channel.
3) Businesses are on the clock when it comes to response times
Messenger has rolled out a new 24 hour window for messaging. Once a customer initiates a conversation or sends a message on this channel, brands have one full day to respond. But after the 24 hour window, time is up for contacting customers.
There is one caveat to this policy: businesses are permitted to re-engage an inactive user one time only after the 24 hour window. This favors brands getting the most of this channel by reawakening sleepy customer relationships on Messenger and ensuring that they provide people with the most relevant and timely information that was requested.
This time limit also encourages faster response times on Messenger. Brands need to be sure that they have the proper resources in place to respond to customers within that 24 hour window. However, best practices dictate that the lapse in response time should not exceed 15 minutes! Don’t forget that Facebook awards a “Very responsive to messages” badge to brands who respond to 90% of messages within fifteen minutes.
Brands who implement Messenger via Conversocial have full live chat functionality as well. Your agent/customer chat windows show when the other party is typing, so it feels native to a regular Messenger chat conversation. This new channel should be resourced identically to chat, to enable real-time conversations with consumers.
4) There are special allowances for transactional messages
While brands must follow the 24 hour response rules for responding to queries on Messenger, transactional engagements—including receipts and airline templates — are another story.
This allows brands to use Messenger as a viable channel for repetitive customer interchanges. This also helps brand utilize the power of Messenger in the same way that private users do: the one thread conversation. Now the entire customer relationship can be followed on one thread on Messenger, if the user so desires. This makes it easier for customers to reference important data, transactional archives and receipts on one place, instead of having to defer to email in order to dig up important account details.
5) Subscription Messaging Allows for Regular Content Streams
Brands can keep their customers tuned in to important information with Messenger’s Subscription Model. This completely bypasses the 24 hour rule and allows for a richer customer relationship on Messenger. The specific instances where subscription engagement is permitted for brands is:
  • News: Bots whose primary purpose is to inform people about recent or important events or information in categories such as sports, finance, business, real estate, weather, traffic, politics, and entertainment.
  • Productivity: Bots whose primary purpose is to enable people to manage their personal productivity with tasks such as managing calendar events, receiving reminders, and paying bills.
  • Personal trackers: Bots that enable people to receive and monitor information about themselves in categories such as fitness, health, wellness, and finance.
This new and exciting platform is admittedly still being closely monitored by Facebook to ensure that it truly reflects the best way to manage relationships on Messenger. They will closely observe user behavior in order to tweak rules and specifications to better suit engagement on this channel.
If you haven’t entertained the idea of adding Messenger to your service suite, you are missing out on an enormous opportunity. Many Conversocial brands have taken on this unstoppable channel and have seen amazing results. Sprint for example, saw an incredible surge in engagement on private engagements on Messenger with a simultaneous decrease in public Facebook posts. See below:



What Will Marketing Be Like In 2032?


 According to an article in Bloomberg News, Prime Time television viewership of the 2016 Olympics was down about 17% compared to the 2012 Olympics. The decline for 18-49 year-olds was down 25%.

Even though NBC charged about 50% more for advertising on their streaming Internet content, revenue was still down significantly from four years ago.
The bad news for advertisers is that their commercials were seen by far fewer people than was promised. The even worse news for NBC may be that they have spent a lot of money to get broadcast rights for the Olympics through 2032. Both advertisers and NBC are left with the question of what to do next.
Advertising in a Fragmented Media World
Broadcast media moguls debate how to package and disseminate content for a myriad of devices and technologies in order to maximize their audience and increase ad revenue. Meanwhile, business owners struggle to understand not only the new technologies but also the buying behaviors of today’s “fragmented” consumer. Both need to understand how the fundamentals have changed and will continue to change.
Advertising Then and Now
There was a time when a compelling television commercial put customers at the top of a “sales funnel.” Once their interest was piqued, they might contact the company or visit a store, where a sales person would overcome their objections and get them to buy.
Today, even people still watching TV are surfing the Web while they watch. An interesting commercial will most likely lead to an Internet search. And because of new technologies, competitors are now able retarget the consumer. Companies that have successfully optimized their online assets will most likely win the sale. This will be true regardless of who produced the original “interesting commercial.”
In the digital age, brands are no longer mere corporate assets to be leveraged, but communities of belief and purpose. (Forbes)
Building Communities

Larger companies may spend a lot of money developing apps, data management platforms and software development kits. However, existing Social Media platforms provide an effective and economical solution to the digital marketing puzzle for many companies. Social Media makes it possible to engage with consumers in a very personalized and real way. Finding the right Social Media Marketing Manager can help any company by fostering participation, responding quickly to comments, and providing useful and interesting information. In fact, the right Manager can show her clients how to retarget consumers, who have seen a competitor’s commercial.
Advice to Future You
If we have seen one thing over the last 16 years, it has been amazing leaps in technology and, more specifically, changes in the way we consume media and communicate with each other. Text messaging was released to the public in 2000. Google was released in 2004 and gave people new ways to “surf the net.” Facebook debuted in 2004; YouTube followed in 2005; and Twitter in 2006. Nintendo Wii was introduced in 2006 and allowed people to play games with each other, in real time, across the globe. The Internet-connected iPhone was introduced in 2007.
Consumers are “connected” as never before. They expect to instantly find the information they seek. They want to be able to converse with vendors about their potential purchases. They want answers to questions. They want to hear what others are saying about products. Many of these behaviors will evolve in unexpected ways in the future.
Smart companies will find ways to stay current on what their customers want and how they wish to interact with them. They will find marketing professionals, who stay current on new technologies and work to understand how people are consuming media and making purchasing decisions.
There is a line in a song in the play Oklahoma: “They’ve gone about as fur as they can go.” And each generation seems to believe that. The truth is that many new innovations in all areas of our society are currently in the minds of the next generation, and those innovations will be built upon by the ones after that.

Going, going gone – things in the Boomer/Generation X generation that were invented, used and are either gone, or will be very soon-

  • Dial-Up Internet
  • Wired Internet
  • VCRs
  • CD Players
  • DVD Players
  • Watching TV programs released at a specific time/day
  • Corded Landline Phones
  • Landline Phones
  • Corded Cable Television
  • Floppy Discs
  • Cassette Tapes
  • Vinyl Records
  • 8-Track Cassettes
  • Stand-Alone GPS units
  • Pagers
Add to the list, what do you see that will soon be gone, or is gone now…

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6 Social Media Tips And Tricks To Get Your Online Sale

DID YOU KNOW: 71% OF CONSUMERS WHO HAVE HAD A GOOD SOCIAL MEDIA SERVICE EXPERIENCE WITH A BRAND ARE LIKELY TO RECOMMEND IT TO OTHERS?

Social media is a great online tool to use to increase brand awareness, and trust within your community, whilst also becoming a thought leader in your industry. Where most small businesses struggle is actually turning this engagement into sale.
With my 25+ years experience in sales and marketing, and 7+ years experience in social media, I have learnt the difficult art of making a sales from the strategic use of social media and digital marketing. Here are 6 of my social media tips and tricks to get your online sale.

1. GIVE, GIVE AND GIVE SOME MORE

To make a consumer purchase your product or service, they first need to see the value of doing so, which is done through building trust. To build a relationship, you need to give them something of value. I have various complimentary downloads which I share with my online audience, which they can access completely free of charge (in exchange for a name and email address).

The more great pieces of content in the form of infographics, video’s, visuals, downloads, and eBooks that you share with your audience, the more likely you are to get your online sale.

2. POSITION YOURSELF AS A THOUGHT LEADER

One of the best ways to convert an online sale, is to prove your authority by being a thought leader in your industry. This does take time, and will not happen overnight. Part of becoming a thought leader is blogging, and guest blogging. I write two blogs a week for my own website, and also guest contribute on other sites as well as offer expertise through quotes for various outlets such as The Guardian, LBT and Bloomberg.

3. STAY CONSISTENT ACROSS ALL SOCIAL NETWORKING PLATFORMS

This might sound obvious, but I see inconsistency across social media for hundreds of small businesses. You need to make sure that the message you are putting across on your website matches that of your Twitter, Facebook, Instagram, Google+ and Pinterest. You never know where you potential customer will first “touch” your business so make sure the message is the same for each social network you are using to promote your business.

4. MEASURE YOUR SOCIAL MEDIA ACTIVITY

One of the biggest tips I can share with you is to always manage your social media activity. If your main goal is to increase sales using social media, you need to understand where your customers are coming from, and how they engage with you online. Knowing this will give you the data to truly understand what works, and what doesn’t.

5. ASK YOUR AUDIENCE FOR FEEDBACK

Just like the above, finding out what your audience wants to see from you is crucial. Other than measuring your social media activity, you can also go straight to the source and ask for feedback from your audience. Who best to gain insight from than those who are potentially going to purchase your product/service?

6. GET ENGAGED

My last social media tip for you is to get engaged. This is one of the most important parts of using social media. I don’t just mean sharing great content, getting engaged is more than that. You need to be having a two-way conversation with your community so that they get to know you and your brand, enough to trust purchasing from you.
I hope my 6 social media tips and tricks will help you to get your online sale. What do you find works best when using social media to connect with your target audience?

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5 Things to Tell Your Customer Support Team About Working on Social

It’s 2016, and social support is no longer a “maybe” but a “must have” for customer-centric businesses. Companies delivering social customer service see 7.5 percent growth YOY, compared with 2.9 percent for those without. Innovative brands around the world are meeting customer demand by investing in social support solutions. But once you have your team, tools, and mission in place, how do you get started?
Read on to learn a few goals to share with your team.

Social customer support goals

1.  Remember that you are on stage

It’s one thing to work on a customer issue one-on-one and quite another to do it on the public stage of Twitter or Facebook. Remind your team members that they are ambassadors for your brand and that everything they say is public and recorded.

2. But there’s no need for stage fright

Empower your agents to provide candid, empathetic, and on-brand social support. Provide them with training and documentation on social support best practices. This can involve “standard responses” documentation, introduction to social support tools, and even permission to add personality through the use of GIFs or emoji.

3. It’s okay to get creative

While it is important to start on the same channel where the complaint originated, there are valid reasons for switching channels. For example, if you need customer account information or anything that poses a security issue, move the conversation to a secure and private channel.

4. Take breaks to give thanks

The most important goal is to provide solutions to customers who are having a problem with your product or service. But, it’s also important to reach out to happy customers too. Let customers know that you are here by thanking them for positive shout-outs.

5. Above all else, be responsive

Posting on social media is instantaneous, and while customers don’t expect an immediate response, they do want you to be quick. A whopping 72 percent of people who complain on Twitter expect a response within an hour and 51 percent of consumers who message companies on Facebook want a same day response.
Social media isn’t going anywhere. The faster your business can invest in social care, the faster you’ll build important customer relationships online. For more tips on social care, read How Being Customer-Obsessed on Social Media Will Grow Your Brand, by Zendesk and Hootsuite.

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3 Billion Social Shares and What Brands Can Learn from Them

In the five or so minutes it’ll take to read this, nearly 16 million Facebook posts will be liked, 2.1 million Tweets will be posted, and 1.4 million Snaps will be chatted.

Needless to say, there’s quite a bit of content out there. Publishers, brands, and everyday users are constantly adding to the growing sea of content—exponentially so with each passing year.
After analyzing 2.6 billion social shares in 2014, content marketing agency Fractl decided to reboot our study for 2016 to see how social media and the publishers relying on social shares for engagement have evolved in two years. For our 2016 study, we analyzed 1 million of the most shared articles—and their 3 billion social shares. The findings from the most shared articles on social media in 2016 reveal not only interesting trends about the networks themselves, but some key insights for brands wanting to increase the social traction and engagement of their content.

How much the social networks have changed in 24 months

While most social media marketers have been aware of the trends, these numbers really spell out the overarching supremacy of one network in the social media world.


Facebook’s footprint is increasing at the expense of the other networks, with nine out of 10 social shares taking place through the network in 2016, compared to eight out of 10 in 2014.
Meanwhile, Twitter saw a 29 percent decrease in social shares, while Google+ experienced a 93 percent drop. This means that out of every 1,000 shares across platforms in 2016, only three are via Google’s social network.
Pinterest isn’t doing much better. The network saw a 70 percent decrease in shares from 2014 to 2016. Although, that’s still three times as much sharing activity as Google+ has this year.
Though it only sees 2.5 percent of total social shares, LinkedIn had the greatest percentage change in its favor with a 13.6 percent increase from 2014 (which not-so-coincidently coincides with the debut of LinkedIn Pulse, the network’s on-site publishing platform).
While these numbers clearly illustrate several drastic changes across the networks, the shift in dominance among publishers on social networks is what really stood out—and there’s more at work than the ever-changing algorithms.

The rise of the underdog: how niche publishers are winning the internet

As evident by the increase in total social shares and the diversity of top publishers, traditional news organizations and niche vertical sites are learning how to create share-worthy and even viral content. As the space becomes increasingly crowded, however, viral publishers are seeing their share count drop as smaller publications with a targeted readership gain more attention on the networks.
Just 24 months ago, BuzzFeed, the self-proclaimed “media company for the social age,” dominated the networks as the most shared publisher on the internet. Today, its successor wouldn’t be your first, second, or even 10th guess. Goal.com, a niche sports site that publishes original content focused on soccer news, surpassed BuzzFeed to hold the title as top publisher by total shares across all social platforms. Surprised? We were too. After double- and triple-checking our data, we discovered the numbers weren’t lying.


Back in 2014…

BuzzFeed ranked No. 1 for total shares with over 400 million total shares.
Goal.com didn’t even rank in the top 100.

Now, in 2016…

BuzzFeed had 26,745 articles make it to the top 1 million most shared, with 169 million total shares.
Goal.com had 73,359 articles make it to the top 1 million most shared, with 246 million total shares.
As time goes on, networks are becoming overcrowded with content, splitting the attention and engagement of the everyday user. Goal.com’s ability to target a very engaged niche audience plays a major role in its growing dominance, but several other factors also come into play.

3 takeaways brands can learn from the most-shared publishers

After our initial surprise had worn off, we sought to explain in depth what could potentially account for a niche sports site’s surprising rise to the top and narrowed it down to three key components. Knowing the organic reach publishers and brands once saw on social media is now on the rapid decline (thanks to content flooding a more strictly regulated space), we also realized these principles could be readily applied to brands hoping to gain more social traction.

1. Timing and consistency

While most of us have heard that the time of day or day of the week a post is scheduled can impact its potential reach and engagement, there’s another broader implication to this point. After analyzing some of the publication’s most shared articles, we realized Goal.com consistently took advantage of the vertical’s biggest events to rake in the social shares. The site published content about a multitude of prestigious soccer tournaments and championships that led up to the 2016 Summer Olympics.

The takeaway 

Similarly, brands can capitalize on seasonal trends and timely events in their verticals. Beyond timing, consistency in publishing content and posting on social media is also key to establishing a loyal readership and social following.

2. Position

Goal.com didn’t randomly appear in January 2016 but rather spent years steadily growing authority in its vertical. The publisher’s niche content, offered on- and off-site, has also added to its SEO prominence. Since the start of 2014, the domain saw a significant and overall consistent increase in organic traffic, meaning it gained more visibility and an authoritative reputation among its target audience, prompting more social sharing.

The takeaway

Growing and nurturing your brand through other strategies, like owned properties and earned media, will ultimately help your social media efforts. Focus on growing your brand’s position to become more widely recognizable, reputable, and authoritative to your target audience across all channels.

3. Broad reach in a narrow niche

While BuzzFeed’s content appeals to a broad variety of interests, Goal.com is still able to reach a massive audience even with its very specific niche by “speaking” to soccer fans around the world. Goal.com has 38 editions to cater to over 64 million international readers, while the millennial media giant has only branched out to a dozen different regions and languages.

The takeaway

 Since less than 16 percent of Facebook users reside in the U.S. and Canada, publishers and brands not limited by geographic boundaries need to appeal to a global audience when applicable. While this may not readily apply to local businesses, the broader lesson about recognizing and reaching as many segments of your target audience as possible will help you avoid missing opportunities, especially in a niche vertical.
Large publishers have always had the upper hand when it comes to reach and engagement—given their established audiences—whereas brands, agencies, and even smaller publishers traditionally have had to build (or buy) an audience. Social networks make this much more attainable and affordable for the latter group, but only if they master the art of social media marketing.
In addition to understanding the average user and distributing relevant content, brands ultimately need to think like a publisher if they hope to see similar social engagement. Luckily, with a plethora of resources available to help brands create, distribute, and manage content, anyone has the potential to create a viral hit.



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